Support

A franchise system is all about success, and we believe that comes from support. We are committed to your success every step of the way.

Real Estate, Construction & Design
  • Site selection assistance
  • Architecture and design assistance
  • Initial layouts, equipment specifications, as well as vendor recommendations
  • Trade Dress and Food Service Drawings development
  • Construction guidance
Pre-Opening Support
  • Site selection support
  • Chronological master opening checklist that defines work, tasks and responsibilities of franchise owners, HuHot and others during the new store processes
  • Assistance in setting up initial staffing plan and process
  • New restaurant vendor account and services set-up with approved HuHot national vendors
  • Marketing planning to have successful VIP parties and opening
Training
  • Comprehensive on-site training for new franchise owners and their managers in certified training restaurants. This training includes a full day of POS programming and marketing training at our Franchise Support Center in Denver, CO
  • National Training Team on-site opening support and training with flexible adjustment schedules to accommodate all opening scenarios
  • Updated, in-store training system and tools for employee development and ongoing training provided
  • Ongoing education through webinars, best practice sharing and manuals
Ongoing Support
  • Operations Director visits to provide ongoing feedback and support to grow your business
  • Ongoing support and business consultation throughout the year toward development, quality and operational issues
  • Twice annual franchise business recaps
  • Comprehensive library of Operations Manual, Training Manuals, Recipe Manual and other critical tools
  • Robust 3rd party vendor survey system that provides direct consumer feedback and performance comparatives
  • Product contracting, distribution assistance, price audits and troubleshooting
  • Personal access and contact with all Department Heads and Executive Level leaders at any time
  • Evolving and creative food platforms to support market expectations, financial results and operating standards
  • Access to marketing resources such as local store marketing execution, creative development, and media buying
Marketing
  • Comprehensive collaborative annual marketing plan and calendars based on consumer research and past results
  • Marketing decisions vetted with input from franchisee marketing committee
  • A variety of optional in-restaurant promotions and marketing materials available to order
  • Local Store Marketing tactics with execution details
  • Integrated content marketing with social media sites
  • In-house creative services to provide custom, localized materials
  • Management of loyalty program including targeted emails and offer redemption analysis
Technology
  • Internal Intranet with access to order or download operations manuals, marketing guides and materials
  • Social media and review monitoring tools
  • Local Search Engine Optimization
  • Daily data sharing system to gain insights to unit performance metrics
  • Assistance with POS set up, updates and program integration
  • Communications regarding current compliance issues
  • Management of guest feedback program
  • POS systems assistance
Accounting
  • Daily system sales reporting
  • Payroll outsourcing assistance
collage